Our operations, quality and audit training delivers the skills and information you need to stay on top of international regulatory requirements.
This growing collection of courses covers the most recent trends for ensuring top-quality operations and is taught by experienced industry practitioners.
Using an engaging, interactive approach to learning, our courses combine lectures, technology, and hands-on exercises to quickly transfer the tools you need.
Digital courses
Supporting the industry during the COVID-19 pandemic we have extended our course offering by introducing live virtual classes for some of our classroom courses. See the list of Safety & Quality digital courses
Classroom schedule
See the schedule of Airline Operations, Quality and Audit classroom training courses
Found 33 courses and diplomas
Airline Cabin Crew Training
This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines.
- English
- 中文
- Course
Airline Cabin Crew Training for the Leadership & Management Training Program
Take this first step to becoming an airline cabin crew member while developing your people and business management skills.
- English
- Course
Airline Customer Service course
Drive outstanding customer service with the winning combination of knowledge, skills, and attitude.
- English
- 中文
- Course
Airline Customer Service for the Leadership & Management Training Program
Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.
- English
- Course
Airline Operations Diploma
Learn the skills to manage airline operations, ground operations, and to implement emergency response programs.
- English
- Español
- Diploma
Airline Quality Management Diploma
Learn how to design and implement a QMS that includes a document control system and internal audit processes.
- English
- Diploma
Aviation Internal Auditor (Classroom, 5 days)
This course prepares you to conduct consistent audits and drive continuous improvement within your organization.
- English
- Course
Aviation Lead Auditor (Virtual Classroom)
Gain the essential knowledge required to become a lead auditor by further developing your practical audit management and team leadership skills.
- English
- Course
Aviation Security Operations Diploma
Gain knowledge of security in a selection of operational areas and earn an industry recognized diploma.
- English
- Español
- Français
- Italiano
- Diploma
Document Control Systems (Classroom, 4 days)
This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments.
- English
- Course
Enterprise Risk Management for Aviation (Classroom, 4 days)
Learn about the IATA IRM methodology and obtain the tools to implement a risk management process within your organization – from corporate risks to operational-related risks.
- English
- Course
Human Trafficking Awareness - eLearning - English
Learn the most recent techniques on how to spot and how to manage human trafficking situations
- English
- Course
Implementing Baggage Tracking through RFID and XML Messaging (Classroom, 3 days)
Explore the options to track baggage with a specific focus on RFID how tracking data can be exchanged with other parties through baggage XML messaging
- English
- Course
In-flight Security (Classroom, 5 days)
From minor in-flight incidents to bomb threats and hijacking situations, learn tested techniques to handle a range of passenger disturbances. Practice your response skills in a series of exercises.
- English
- Course
Introduction to Flight Operations Management (Classroom, 5 days)
Align your flight operations with regulatory requirements and learn how to manage recruitment and training.
- English
- Course
IOSA Airline Auditor – Flight Operations (FLT) Discipline (Classroom, 3 days)
Learn how to use the IOSA auditor actions and interpret IOSA Standards and Recommended Practices (ISARPs)
- English
- Course
IOSA Airline Auditor – Operational Control and Flight Dispatch (DSP) Discipline (Classroom, 2 days)
Focussing on the IOSA discipline - Operational Control and Flight Dispatch (DSP), you will be equipped with the knowledge and skills to perform internal audits using the IOSA DSP checklist.
- English
- Course
IOSA Airline Auditor Training (Virtual Classroom)
Meet the requirements of the IOSA Standard and Recommended Practice (ISARP) ORG 3.4.13
- English
- Course
IOSA Auditor Training (Classroom, 5 days)
Learn about the IOSA documentation system, typical organizational structure of airlines, audit procedures, and techniques to be applied by an IOSA auditor.
- English
- Course
ISAGO Auditor CBT - Load Control (LOD) - E-learning - English
Learn how to implement best practices in auditing ground operations within the scope of ISAGO
- English
- Course
ISAGO Auditor CBT - Organization and Management (ORM) - E-learning - English
Learn how to implement best practices in auditing ground operations within the scope of ISAGO
- English
- Course
ISAGO Auditor CBT – Aircraft Ground Movement (AGM) - E-learning - English
Learn how to implement best practices in auditing ground operations within the scope of ISAGO
- English
- Course
ISAGO Auditor CBT – Aircraft Handling and Loading (HDL) - E-learning - English
Learn how to implement best practices in auditing ground operations within the scope of ISAGO
- English
- Course
ISAGO Auditor CBT – Cargo and Mail Handling (CGM) - E-learning - English
Learn how to implement best practices in auditing ground operations within the scope of ISAGO
- English
- Course